Refund policy

Return & Refund Policy
Last updated: October 11, 2026
At KLEEORA, customer satisfaction is important to us. We want you to shop with confidence and understand your rights when purchasing from our store.
14-Day Right of Withdrawal
If you are purchasing as a consumer in the United Kingdom or European Union, you generally have the right to cancel an online purchase within 14 days of receiving your order, without giving a reason, subject to applicable legal exceptions.
To exercise this right, please email shopiknazubah@gmail.com with your order number and a clear statement that you wish to cancel your purchase.
After notifying us, you must return the item within 14 days.
This policy does not limit any additional rights provided by applicable consumer law.
Return Conditions
Please handle the product only as necessary to inspect its nature, characteristics, and functionality.
You may be responsible for any reduction in value caused by handling beyond what is necessary for inspection, as permitted by law.
Certain sealed goods that are unsuitable for return for health protection or hygiene reasons may be excluded from the statutory right of withdrawal if unsealed after delivery, where the relevant legal requirements are met.
Any applicable exception will be communicated before purchase.
How to Request a Return
To request a return:
Contact shopiknazubah@gmail.com with your order number.
Tell us whether you wish to cancel your purchase or report a product issue.
We will provide return instructions and the applicable return address.
Please contact us before sending an item back so we can provide the correct return instructions.
Return Shipping Costs
For a change-of-mind return, the customer is responsible for the direct cost of return shipping, provided this was disclosed before purchase and is permitted by applicable law.
For faulty, damaged, or incorrectly supplied products, we will cover reasonable return costs where required by law.
Damaged, Faulty or Incorrect Items
Please contact us if your order arrives damaged, faulty, or different from what you ordered.
Include your order number and, where possible, photographs of the issue.
We will review the problem and provide an appropriate remedy, such as repair, replacement, price reduction, or refund, in accordance with your statutory consumer rights.
Your legal rights regarding faulty or non-conforming goods are not restricted to the 14-day withdrawal period.
Refunds
For valid withdrawals, we will refund the payments received for the returned goods, including the cost of standard outbound delivery where required by law.
We may withhold the refund until we receive the returned goods or evidence that they have been sent back, where permitted by law.
Refunds will be issued using the original payment method unless otherwise agreed.
We will process refunds within the deadlines required by applicable consumer law.
Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible.
If the order has already been dispatched, you may still exercise your applicable statutory withdrawal rights.
Missing or Lost Orders
If your order has not arrived, please contact us at shopiknazubah@gmail.com.
We will investigate and provide a suitable resolution in accordance with applicable consumer protection laws.
Contact Information
For returns, refunds, or order-related questions:
KLEEORA
Email: shopiknazubah@gmail.com
Return address: Provided when a return is authorised